L1/ Technical Support Engineer
募集要項
L1 / Bilingual Technical Support Engineer
Japanese Language: N2/N3
Project Start Date: May 2026
Work Location: NEC BPO Office Tokyo/WFH
Working Hours: 24x7
Monitoring & L1 Support
- Act as a Single Point of Contact (SPOC) for L1 monitoring and support activities across AWS-hosted environments.
- Perform 24/7 monitoring using approved monitoring and SIEM tools.
- Work on alert triaging, notification updates, and security incidents based on severity and business impact.
- Monitor health, availability, and utilization of AWS EC2, Windows OS, and basic network-related issues.
AWS & Windows EC2 Operations
- Perform Windows/OS updates on servers on AWS EC2 instances as per approved change requests, SOPs, and maintenance schedules.
- Monitor and troubleshoot basic Windows OS performance issues (CPU, Memory, Application availability).
- Perform routine patch management for Windows OS upgrades and OS hardening activities.
- Monitor AWS cloud infrastructure including EC2 instances, snapshots, and storage volumes.
Security & Compliance Operations
- Monitor and review security, compliance, and access control policies defined by the customer and organization.
- Log analysis and event correlation using monitoring tools.
- Assist in vulnerability assessment activities.
Support & Incident Management
- Coordinate with L2/L3 technical teams for escalations.
- Perform basic troubleshooting using AWS/Windows servers and change-related tasks in the ticketing system.
- Document incident details, actions taken, resolutions, and share updates with stakeholders.
- Participate in daily operations calls and share monitoring dashboards.
- Resolve basic issues related to AWS cloud services with clear incident notes, logs, and troubleshooting details.
- Work on ticketing tools such as ServiceNow or customer-approved platforms.
AWS Operations (Basic)
- Monitor AWS cloud services, especially EC2, security groups, and snapshot/AMIs.
- Monitor resources such as alarms, logs, CPU usage, and network.
- Create IAM users and assign roles with approved permissions.
- Perform basic S3 management activities.
- Work on ticket creation, triaging, and updating stakeholders.
- Incident lifecycle management including communication lifecycle (ITIL aligned).
Prerequisites
- AWS Cloud Monitoring and Alerts
- Basic Windows Server Monitoring
- Good communication skills in English & Japanese (N2/N3)
- Basic networking knowledge
- Experience in Cloud / IT Helpdesk / Technical Support or related fields
応募必要条件
| 職務経験 | 3年以上 |
| キャリアレベル | 中途経験者レベル |
| 英語レベル | 日常会話レベル |
| 日本語レベル | ビジネス会話レベル |
| 最終学歴 | 短大卒： 準学士号 |
| 現在のビザ | 日本での就労許可が必要です |
勤務地
- 東京都 23区
労働条件
雇用形態契約
給与300万円 ~ 650万円
業種その他
職種
求人が掲示されました 2 日間前
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