Pre-Sales Manager

Appealing Points:

• Hybrid client-facing role covering relationship management, solution proposal, and delivery, enabling end-to-end ownership
• Opportunity to drive digital transformation using Salesforce, CRM, and eCommerce solutions aligned with business needs
• Work in a bilingual (Japanese & English) global environment, strengthening consulting, sales, and stakeholder engagement skills

Annaul Salary: 8 Million yen and Above

Job Responsibilities

• Prioritise face to face time with clients and prospective clients, appreciating that some relationships are better built in person.
• Develop and maintain strong relationships with clients ensuring they have a favourable view of measured by high CSAT/NPS scores.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Develop trusted advisor & business partner elationships with Salesforce, plus other key partners that support our solutions and work with them to help produce the right solution.
• Maintain strong relationships with Salesforce, ensuring alignment and partnership
• Create technical proposals and presentations for customers at a high level.
• While an engineer will not create detailed architectures (for example) they will make high level architectures, data flow analysis and similar proposals.
• Help to progress and win quality new business and revenue through partnership   with the DC and sales teams.
• Develop and maintain strong relationships with internal staff, in particular your peers in the business unit and the management of local Delivery Centres.
• Support the growth of the sales funnel by proactively identifying and developing new opportunities within existing accounts and opportunities.
• Use your commercial knowledge and experience to develop high quality, low risk, commercial outcomes for OSF.
• Support in the negotiation of contracts and closing of agreements.
• Support in RFP / RFI response creation
• Follow processes relating to proposals and approvals.
• Assist with challenging client requests or issue escalations as needed.
• Stay abreast Salesforce ecosystem, maintaining a sound understanding of products, certifications and technologies to remain on the forefront of the industry.
• Assist with the achievement of revenue and margin targets across the sales team.
• Requirements for learning and sales certifications (completed regularly).
• Execute on other responsibilities in line with business objectives as required or as directed by your manager.
• Critically understand clients' operations, processes, and systems.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Contribute to a great environment for other consultants and respective team members to work 

Job Qualification:

• A business analysis background is preferred due to the need to understand the business requirements first to craft the right solution.
• The ability to work with many teams, virtually, across multiple time zones.
• Self-managing and a proactive approach to business development is essential.
• Very strong Japanese and English communication skills - written and verbal.
• Strong presentation skills both in person and virtually to diverse large and small   teams, from highly technical people through to senior executives.
• Strong consulting and client engagement skills.
• Demonstrable experience working across a portfolio of diverse accounts.
• Background in CRM, Ecommerce or digital marketing and/or knowledge of the  
• Salesforce Core, Salesforce Marketing Cloud platform and/or Salesforce Commerce Cloud is a significant asset and highly desired.
• Strong technical knowledge of relevant IT technologies and processes such as
• Marketing Automation, CRM, ERP, Integration, Ecommerce tools etc.
• An ability to deal with ambiguity and adopt a flexible approach.
• Experience working in or with professional services and/or managed services   Businesses.
• Maintains a strong network of positive contacts both inside Salesforce (ideal) or in the general market.
• Must have ability to travel to client sites.
• Experience working in a partner/vendor relationship model. In particular, experience working with large global IT vendors.
• Demonstrated commitment to service excellence.
• A team player who can work collaboratively and leads through trust and professional respect.
• Excellent negotiation skills, strong decision making, judgment and analytical skills.
• Proven experience building excellent client relationships, offering value added,   insightful and strategic insight into their business.
• Strong business acumen and commercial awareness.
• An active listener who can take on and respond to feedback.
• Excellent conflict resolution skills.
• Positive, self-starter attitude and desire to exceed expectations at every opportunity.
• Ability to act decisively and independently when required.

Language proficiency : Native Level Japanese (JLPT N) and Business Level english.

Company Description 

COMPANY is a leading global commerce and digital cloud transformation company, with expertise in enterprise CRM, CMS, OMS, connected commerce, online shop management and cloud application development. Our agile approach allows us to scale global growth more quickly, and to deliver innovative solutions across channels, devices and locales to enterprises and emerging businesses across B2B and B2C sectors.

COMPANY Digital guides businesses throughout their end-to-end digital journey, starting with consulting, strategy planning, implementation, integration and optimization, through to training, support and maintenance.

Our employee count exceeds 1000, with many of our colleagues taking advantage of our distributed work environment. We’re headquartered in Québec, Canada, and we also have offices in the U.S., UK, France, Germany, Brazil, Spain, Romania, Ukraine, Colombia, and Japan among many other locations worldwide