Technical Support Engineer

WANT TO REVOLUTIONIZE GOLF?

Our mission is to help people enjoy the wonderful game of golf even more by developing tracing technology for TV and gamification to ranges. Our product brings people together and encourages them to get active which enables a healthier lifestyle. Our range technology is used globally and millions of people spend their quality time bonding and playing with their family and friends. Our broadcast technology is aired worldwide and makes the tournaments really enjoyable for the TV viewers. ⛳️

We are proud to be on a journey where we're focused on helping people worldwide improve their golf game which leads to healthy, active and social lifestyles. All of our products are developed, tested and deployed from our newly renovated R&D office in Stockholm, Sweden. Join us at Toptracer Technologies and be part of a team dedicated to creating positive change through technology and innovation!

THE ROLE

The team is globally responsible of software and installation support of the Toptracer Range technology. You will become a Toptracer Range technology expert and work in the role of a support engineer helping both customers and other employees with various technical challenges. This role is the first responder to Incident Support tickets and phone calls for technical support. The Technology Specialist gather and analyses information about any technical issues and determines the best way to resolve a problem.

POSSIBILITIES

• Respond to issues in a timely fashion, asking the right questions to evaluate the problem, troubleshooting, collaborating with additional resources as necessary, resolving, and documenting thoroughly

• Deliver on day-to-day functional processes with an eye towards continuous improvement, including documentation of recurring issues and automating solutions when possible

• Communicate and work as a team with Tier 2 and Tier 3 technicians to resolve complicated technical issues in accordance with ITIL processes

• Maintain appropriate monitoring tools and alerting mechanisms to facilitate round-the-clock support of customer systems

• Learn, grow, and move up our Career Map, regularly finding ways to add value to our team and business

WE BELIEVE YOU HAVE

• Experience in a technical support or equivalent customer support environment

• Ability to contribute in a multi-team environment

• Experience working in the IT field

• Knowledge of third-party software applications (e.g. Slack, Datadog, etc.)

• Experience of working within an ITIL framework to investigate and resolve issues

• Ability to work collaboratively across multiple teams

• Communication expert with the ability to convey technical information, both verbal and written, to a wide range of audiences

• Proficient in core technical tools and methodologies for function

• Strong customer service and troubleshooting skills, with the willingness to learn new technology, processes, and support techniques, all while effectively prioritizing and executing in a high-pressure environments

• Good communication skills, and proven ability to explain technical concepts

Culture

Our culture is driven by our mission to create moments that matter for everyone and our values for Caring, Courage, One Team, Fun and Excellence. If you want to learn more about them visit: Core Values | Topgolf .

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